Cancellation Fees will be levied on ride cancellation after booking for effort, time and fuel spent while trying to reach the pickup location by the Drivers.
You may charge Booking Fees for 5 minutes or later after driver accepts the booking request or if driver has already arrived at the pickup location
Drivers are also able to cancel a ride request. In this case, you may be charged a cancellation fee if the driver has already waited for several minutes at your pickup location.
Booking fees may be differ city wise and Vehicle Service wise.
Cancellation fees will be recovered as Temporary authorizate hold on your payment method for the upfront trip fare. This will show up as a "pending" charge in your account. In the event the trip is cancelled.
Refund Request against booking Cancellation fees charged can submit subject to case to case bases